Terms & Conditions

Contents

Scope
Conclusion of Contract
Right to Cancel / Returns
Prices and Payment Terms
Delivery and Shipping
Subscription Services
Retention of Title
Warranty
Promotional Vouchers
Governing Law
Dispute Resolution

1) Scope

These Terms and Conditions of RAYL Group GmbH apply to all contracts concluded through the website bongiovibrand.com for the delivery of goods.

Any conflicting terms and conditions of the customer shall not apply unless expressly agreed to in writing by the seller.

2) Conclusion of Contract

The presentation of products on this website does not constitute a legally binding offer but an invitation to place an order.

A contract is concluded once the seller confirms the order or ships the ordered goods.

The contract language is English.

3) Right to Cancel / Returns

Customers may request order cancellations before shipment.

Due to the nature of our products, food items may not be returned once opened.

Further details are described in the Returns & Refund Policy on this website.

4) Prices and Payment Terms

All prices displayed on the website include applicable taxes where required.

Additional shipping costs, if applicable, will be displayed during the checkout process.

Accepted payment methods include:

  • Credit Card (via Stripe)

  • PayPal

5) Delivery and Shipping

Delivery is made to the address specified by the customer during the ordering process.

Estimated delivery times are provided for guidance only and are not guaranteed unless explicitly stated.

6) Subscription Services

If subscription services are offered, they are concluded for an indefinite period and may be canceled at any time unless otherwise specified.

7) Retention of Title

All goods remain the property of the seller until full payment has been received.

8) Warranty

Customers are entitled to statutory rights regarding defective products in accordance with applicable consumer protection laws.

9) Promotional Vouchers

Promotional vouchers may only be redeemed during the specified validity period and cannot be exchanged for cash.

10) Governing Law

These Terms and Conditions are governed by the laws of Switzerland, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For consumers, mandatory consumer protection laws of their country of residence remain unaffected.

11) Dispute Resolution

If a dispute arises, both parties agree to attempt to resolve the matter amicably before pursuing legal action.

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