Please note that under applicable laws in the United States, there is generally no automatic right of withdrawal for online purchases once an order has been placed and shipped. However, Bongiovi Brand may offer return options in accordance with the conditions outlined below.

Right to Cancel an Order

If you wish to cancel your order, please contact us as soon as possible. Orders can only be cancelled before they have been processed or shipped.

Once an order has been shipped, it can no longer be cancelled but may be eligible for return under the conditions described in this policy.

Returns

Customers may request a return within 14 days after receiving the goods.

To initiate a return, please contact us at:

RAYL Group GmbH
Sennhofweg 22B
4310 Rheinfelden
Switzerland

Phone: +41 79 430 72 49
Email: info@rayl-group.com

Returned products must be unused, unopened, and in their original packaging.

Refunds

Once we receive and inspect the returned product, we will notify you of the status of your refund.

If approved, your refund will be processed using the original payment method. Refund processing times may vary depending on your payment provider.

Shipping costs are non-refundable unless the return is due to a damaged or incorrect product.

Return Shipping

Customers are responsible for the direct cost of returning goods unless the product was delivered damaged or incorrectly.

Non-Returnable Products

Due to food safety regulations, certain items cannot be returned once opened or if the product seal has been broken.

General Return Instructions

1. Please ensure that returned items are properly packaged to prevent damage during shipping.

2. If possible, return items in their original packaging.

3. Contact us before returning any product so we can assist you with the return process.

Cancellation Form

If you wish to cancel your order or request a return, you may use the following form.

RAYL Group GmbH
Sennhofweg 22B
4310 Rheinfelden
Switzerland

Email: info@rayl-group.com

I/We hereby request cancellation of my/our order for the following product(s):

Ordered on: __________________

Received on: __________________

Name of Customer:

Address of Customer:

Signature (only required for printed forms):

Date:

© 2026 Bongiovi Brand. All rights reserved.