Swiss law does not provide for a withdrawal period or any other right of return for online trading after the order has been sent. The seller may opt for such a clause, but is not subject to any legal obligation in this area.

Cancellation form

Our cancellation form in PDF format: Download

In order to open the PDF files offered for download, you need an additional program, such as For example, Adobe Acrobat Reader, which you can download free of charge from the Internet. You can find the current version of Adobe Acrobat Reader here.

Cancellation policy & cancellation form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:

A. Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods or has.

Notwithstanding this, in the case of a contract for the regular delivery of goods over a fixed period of time, the cancellation period is fourteen days from the day on which you or a third party named by you, other than the carrier, took possession of the first goods have or has.

To exercise your right of withdrawal, you must contact us (RAYL-Group GmbH, Sennhofweg 22B, 4310 Rheinfelden, Switzerland, Tel.: +41 79 430 72 49, email: info@rayl-group.com) by means of a clear statement (e.g. b a letter sent by post or email) informing you of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than that offered by us, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling of the goods other than what is necessary to establish the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded.

General information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not send the goods back to us carriage paid.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

RAYL-Group GmbH
Sennhofweg 22B
4310 Rheinfelden
Switzerland
Email: info@rayl-group.com

I/We hereby revoke the contract concluded by me/us for the purchase of the following goods/the provision of the following service(s)

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Ordered on (*) ___________ / received on (*) _________________

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Name of the consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only for paper notification)

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Date

(*) Strike out what is not applicable